Terms & Conditions
Policy, Terms and Conditions of Sale:
This statement of policy is in lieu of any other policy, expressed or implied, and no representative or person is authorized to assume for us any other liability of policy without our written consent.
Companies that have not yet established credit with Speco Technologies, should allow a sufficient period of time for credit approval. Please be sure to provide the completed New Account Application including bank and trade references to the Speco Technologies Credit Managers. All checks will be verified via phone. In order to expedite the first order while credit is being verified, Speco Technologies will require prepayment via an ACH wire. All necessary documents will be provided by Speco’s finance department.
Terms of Payment:
Standard terms are 2% 10 Net 30. For credit card accounts, Speco accepts Visa, MasterCard or American Express. We reserve the right to charge interest per month on any past due invoice. Please note new orders will be held if a past due balance exists on the account.
The price sheet reflects current published prices. All pricing is subject to change with 30 days’ notice from Speco Technologies. All units are priced and packaged individually unless otherwise specified by Speco Technologies.
Our minimum open order requirement is $1500. All opening orders must be shipped directly to the customers address provided in the new account application on file. Drop ships are not permitted on initial orders.
We warranty all products to be free from any manufacturing or material defects. This warranty will not extend to any products which have been subjected to misuse, neglect, accident, or improper installation, used in violation of instructions furnished by us; or to units which have been repaired or altered outside of the factory. This limited warranty does not apply to broken cases, batteries, or other physically damaged parts.
Upon request by the customer, Speco Technologies will at the customer’s expense repackage merchandise in new cartons, replace missing accessories, and return in resalable condition. Unless requested, Speco Technologies will replace and return all merchandise in the packaging in which it was received. This warranty is in lieu of all expressed warranties, expressed or implied, and of all obligations or liability on our part, and we neither assume nor authorize any representative or other person to assume for us any obligation or liability. In no event shall we be liable for incidental or consequential damages arising from the use of the product, or for any delay in the use of this product do to causes beyond our control. Some states do not allow limitations of how long an implied warranty lasts and/or do not allow the exclusion or limitation of consequential damages. The above limitations on implied warranty and consequential damages may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state. See actual warranty statement included with each product for limitations and exclusions where applicable.
|HD-TVI/Analog Cameras||5 years|
|IP Cameras||5 years|
|PTZ Cameras||1 year|
|IR Illuminators||1 year|
|DVRs/NVRs (excluding HDDs)||5 years|
|Hard Drives (included in recorders)||3 years|
|Networking Accessories (including PoE and switches)||2 years|
|HDMI Accessories||2 years|
|Equipment not listed above||1 year|
|Outdoor/Weatherproof Speakers||5 years|
|PA Horns||2 years|
|Volume Controls||2 years|
|Equipment not listed above||1 year|
Effective February 1, 2017
*Warranty is valid from the date of purchase
Requests for nominal amounts of catalogs, brochures, promotional sheets etc will be supplied at no charge.
Products not immediately available for shipment, will be backordered and shipped as soon as available unless Speco is informed otherwise. A Speco Technologies customer support representative will reach out and offer a suitable replacement if applicable. If the customer approves, Speco Technologies will require a revised PO. Please note all backordered items will follow the shipping spec of the original PO placed.
Any return for repair or credit requires a Return Authorization number from Speco’s returns department either by phone (1-800-645-5516) or email ([email protected]).
The following information is required when requesting a Return Authorization Number:
- Company Name
- Contact Name
- Contact Phone Number
- Ship to Location
- Item Number
- Serial Number
- Brief description of the issue
- Speco Tech Ticket number
- PO Number the item(s) were purchased on or a copy of the proof of purchase if customer is handling the return directly with Speco.
All approved Return Authorization’s should be sent back to the address below. Speco Technologies will not accept any unauthorized returns. Any return received at Speco Technologies without a Speco approved RA# will be returned to the sender at their expense.
ATTN: RA# XXXXXX
200 New Highway
Amityville NY 11701
**Protecting the value of the returned products by packaging and shipping them correctly is the sender’s responsibility. We reserve the right to deny warranty coverage for any damage caused by improper packing. We also recommend that you insure your shipment. Speco Technologies is not responsible for lost or corrupt data during repair service. Data must be backed up by the customer before sending in for repair.
Returns for Repairs:
Defective in warranty products will be repaired or replaced with the same or comparable product, and returned prepaid by Speco Technologies via FedEx Ground within 24-48 hrs upon receipt. If any expedited shipping is required, a shipping account must be provided. For defective out of warranty products that can be repaired, Speco Technologies customer support manager will contact the customer with a repair estimate (including a $50 labor charge). If the defective out of warranty item cannot be repaired, Speco Technologies customer support manager will reach out and confirm if the customer would like Speco to trash the item or if it should be sent back. All shipping expenses related to out of warranty returns are the responsibility of the customer.
Returns for Credit:
For defective products, credit will be given as long as the return request is initiated within the 30 day window of purchase. After the 30 days, the product will only be eligible for repair/replacement. In order for full credit to apply, the items must be returned in their original packaging and in resalable condition (undamaged, includes all accessories, manuals etc). Items that appear to be used or previously installed will be denied credit.
For non-defective product stock rotations, full credit will be issued for items purchased within 90 days. In order for full credit to apply, the items must be returned in their original packaging and in resalable condition (undamaged, includes all accessories, manuals etc). Items that appear to be used or previously installed will be denied credit. Restocking fees may apply as well.
Items that were discontinued with the last 6 months, will not be eligible for credit. A 3 for 1 offsetting order must also accompany any request for a stock rotation.
Upon review of the serial numbers once returned and received back at Speco, the appropriate credit amount will be determined.
Freight damage claims and freight shortages should be filed immediately with the carrier. All other claims must be presented within 30 days from the date of the invoice. Speco Technologies has no liability for damages directly or indirectly caused from the use of our products or from any other cause. Our liability shall be limited to the repair and or replacement of our products, at our discretion if found be defective.
Hours of Operations (Monday- Friday):
Customer Support- 8:30AM- 5:30PM EST
Technical Support- 8:30AM- 7:00PM EST
Office Number- 1-800-645-5516